Refund Policy

We want you to be happy with your purchase from TheFootRevival. If you are not satisfied with the quality or performance of your item, you may return it within 14 days of the purchase date for a refund, subject to the Change of Mind terms below.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, in their original condition, and include all original packaging and accessories.
  • If the original packaging is unavailable, please securely repack the item in a sturdy box with suitable protective materials.
  • Promotional or sale items are final sale and cannot be returned or refunded unless there is a manufacturer defect.

Change of Mind

Please choose carefully before purchasing. Our change-of-mind policy is as follows:

Within 24 Hours of Order Placement:
If you change your mind within 24 hours of placing your order, we will issue a refund to your original payment method. International payment processing fees, approximately 5%, are non-refundable and will be deducted from the refund.

After 24 Hours but Before Shipment:
If you change your mind after 24 hours but before your order has been dispatched, we will provide store credit for the full value of your order.

After Shipment but Before Delivery:
If your order has already been shipped, a restocking fee will apply and you will receive store credit equal to 80% of the total amount paid.

After Delivery:
We do not accept change-of-mind returns once the product has been delivered.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your TheFootRevival Massage Slippers are defective, damaged, or you received the wrong item, contact us immediately with your order number so we can review the issue and make it right.

To qualify for a remedy based on damage, fault, or an incorrect item:

  • You must notify us within 7 days of receiving your order.
  • You must provide clear photo or video evidence of the issue.
  • The product must have been used according to the provided instructions.
  • We may request additional information before approving a refund, replacement, or other remedy.

We reserve the right to assess each claim individually.

Sale Items & Return Abuse Prevention

Orders placed during promotional campaigns, clearance sales, bundle offers, or using special discounts may be subject to additional review before a refund, replacement, return, or store credit is approved.

We reserve the right to refuse a request where, acting reasonably, we determine that the claim:

  • Is unsupported by sufficient evidence.
  • Contains inconsistent or misleading information.
  • Appears fraudulent.
  • Constitutes misuse or abuse of this Refund Policy.

We may request additional information or documentation before making a final decision.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

International Shipping & Delivery Timeframes

International shipping may involve multiple courier handovers, customs processing, weather delays, and other circumstances outside our direct control.

For non-delivery claims:

  • We can process a non-delivery refund only if your order has not arrived within 60 days of the original order date.
  • If 60 days have passed and there has been no tracking update for at least 15 consecutive days, we will proceed with a full refund.
  • If tracking has been updated within the previous 15 days, the package will still be considered in transit. In this situation, we may provide compensation in the form of a discount of up to 50% on a future order.
  • Non-delivery claims submitted before the 60-day period are not eligible for a refund.

Order Verification & Delivery Issues

Fulfillment Verification:
If we experience an issue while preparing your order, we may contact you by email to confirm your details. If we do not receive a response within 2 weeks, we may issue 100% of your order value as store credit so you can safely reorder with the correct details.

Unreachable Customers & Carrier Issues:
If the carrier cannot reach you or locate the delivery address, we may contact you by email to help rearrange delivery or advise you of a local pickup location.

If you do not respond or collect the package within the timeframe provided by the local carrier, the parcel may be considered abandoned, lost, or disposed of by the carrier. Any later refund or compensation request will be reviewed on a case-by-case basis.

How to Initiate a Return

To request a return:

  • Contact TheFootRevival Customer Support to request return authorization and the appropriate return address.
  • Include your original receipt or proof of purchase.
  • If your return request is submitted within 14 days of the original purchase date, we will cover eligible return shipping costs.
  • For return requests submitted outside the 14-day period, return shipping costs are your responsibility.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping method when returning your order.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds are subject to a 20% restocking fee, which will be deducted from the final refund amount.

If approved, the refund will be processed within 3 business days to your original payment method.

Please allow additional processing time for your bank or credit card provider.

Late or Missing Refunds

If you have not received your approved refund after 7 business days:

  • Check your bank account again.
  • Contact your credit card provider.
  • Contact your bank or payment provider.
  • If you still have not received the refund, contact TheFootRevival Customer Support.

Exchanges

We currently do not offer direct exchanges.

If you need a different slipper size or another product, please return your original item according to this policy and place a new order for your preferred option.

Questions?

If you have any questions regarding returns, refunds, damaged orders, or your TheFootRevival Massage Slippers, please contact TheFootRevival Customer Support.